1Introduction

Welcome to TripLocks, a travel services business operating under the name M/s TripLocks (“TripLocks”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, travel services, holiday packages, hotel reservations, transportation arrangements, customized itineraries, and other travel-related services.

Business Details

By making a booking, requesting a travel service, or using our website, you acknowledge that you have read and understood these Terms & Conditions.

2Scope of Services

TripLocks provides travel-related services, including:

• Domestic and international holiday packages.
• Customized tours and itineraries.
• Hotel and accommodation reservations.
• Local and outstation transportation.
• Group tours and private trips.
• Honeymoon packages and family holidays.
• Pilgrimage and religious tours.
• Sightseeing, transfers, and other travel-related arrangements.

Certain services may be provided directly by TripLocks, while others may be arranged through independent hotels, transport operators, airlines, activity providers, destination management companies, or other third-party suppliers.

3Enquiries, Quotations and Booking Confirmation

3.1. Travel quotations are prepared based on the customer's requirements, travel dates, number of travellers, accommodation preferences, transportation requirements, and availability at the time of quotation.

3.2. A quotation or itinerary provided by TripLocks does not, by itself, constitute a confirmed booking.

3.3. A booking will be considered confirmed only after the applicable payment requirements have been fulfilled and the relevant services have been confirmed by TripLocks or the concerned supplier.

3.4. Prices and availability may change before confirmation due to changes in hotel inventory, transportation availability, seasonal demand, supplier tariffs, exchange rates, or other relevant factors.

3.5. Customers must verify the travel dates, passenger details, hotel category, room occupancy, inclusions, exclusions, and other booking details before confirming their reservation.

4Pricing and Inclusions

4.1. The final price will be communicated through the applicable quotation, invoice, or booking confirmation.

4.2. Unless expressly stated otherwise, quoted prices may exclude personal expenses, meals not specified in the itinerary, entry tickets, adventure activities, permits, travel insurance, tips, additional transportation, and other incidental expenses.

4.3. Applicable taxes and statutory charges will be disclosed in the quotation or invoice, as applicable.

4.4. Any additional service requested by the customer after booking may attract additional charges.

4.5. If a supplier revises a charge before booking confirmation, the revised price may be communicated to the customer for acceptance.

4.6. Once a booking has been confirmed, any price adjustment will be handled in accordance with the agreed booking terms, applicable supplier conditions, and applicable law.

5Payment Terms

5.1. Payments may be made through bank transfer or UPI using payment details communicated through authorised TripLocks channels.

5.2. Customers should verify the beneficiary's details before transferring money.

5.3. Booking advances, instalments, and final payment deadlines will be communicated in the quotation, invoice, or booking confirmation.

5.4. A booking may remain unconfirmed until the required payment has been received and the supplier has confirmed the relevant services.

5.5. If a customer fails to make a payment by the agreed deadline, TripLocks may notify the customer and take appropriate action in accordance with the disclosed booking conditions.

5.6. Customers should retain payment receipts or transaction references for future communication.

5.7. TripLocks will not request customers to disclose their UPI PIN, banking password, OTP, or other confidential authentication credentials.

6Hotels and Accommodation

6.1. Hotel reservations are subject to availability and the applicable property's booking conditions.

6.2. Hotel names, categories, room types, meal plans, occupancy arrangements, and other inclusions will be specified in the booking confirmation wherever applicable.

6.3. Photographs and descriptions are provided for general information. Actual room layouts, views, amenities, and facilities may vary.

6.4. Check-in and check-out timings are governed by the relevant property.

6.5. Requests for early check-in, late check-out, room upgrades, specific room views, adjoining rooms, or special decorations are subject to availability and may involve additional charges.

6.6. If a confirmed property becomes unavailable, TripLocks will communicate the available alternatives and applicable options to the customer, subject to the booking terms and applicable law.

7Transportation Services

7.1. Vehicle category, seating capacity, pickup point, drop point, and included kilometres or transfers will be specified in the applicable quotation or confirmation.

7.2. Vehicle models may vary within the confirmed category, depending on availability.

7.3. Additional kilometres, waiting charges, parking, tolls, state permits, driver allowances, or other charges will be payable by the customer where these are excluded from the confirmed package.

7.4. Pickup and arrival timings are estimates and may be affected by traffic, weather, road conditions, vehicle restrictions, or other circumstances.

7.5. Customers must follow applicable vehicle safety instructions and refrain from behaviour that endangers other passengers or the driver.

8Itinerary Changes

8.1. Itineraries are prepared according to the information and availability available at the time of planning.

8.2. Actual schedules may change due to weather conditions, road closures, traffic, operational restrictions, local regulations, attraction timings, or supplier requirements.

8.3. Where a material change affects a confirmed service, TripLocks will communicate the available alternatives and applicable terms.

8.4. Additional costs arising from customer-requested changes may be charged separately after the customer has been informed.

9Customer Responsibilities

Customers are responsible for:

• Providing accurate passenger names, contact details, and travel information.
• Carrying valid identity documents and required travel documents.
• Obtaining applicable visas, permits, vaccinations, or other mandatory documentation.
• Arriving at the designated pickup point at the agreed time.
• Following local laws, safety instructions, and property rules.
• Informing TripLocks of relevant booking requirements before confirmation.
• Taking reasonable care of personal belongings.

Any special assistance or accessibility requirement should be communicated before booking so that its availability can be assessed.

10International Travel

For international travel, customers must ensure that they hold valid passports, visas, permits, and other required documentation.

Visa approval and admission into a foreign country are determined by the relevant authorities. TripLocks cannot guarantee visa approval or entry.

Passport validity requirements, immigration rules, transit conditions, and other entry requirements should be checked with the appropriate authorities before departure.

11Cancellation, Amendments and Refunds

Cancellations, booking amendments, and refunds are governed by the TripLocks Cancellation & Refund Policy, the conditions disclosed before booking, and the applicable supplier terms.

Customers should review the relevant cancellation conditions before making a payment.

Nothing in these Terms & Conditions excludes any consumer right or remedy that cannot lawfully be excluded.

12Third-Party Service Providers

Hotels, airlines, transport operators, activity providers, and other suppliers may impose their own conditions.

Where TripLocks arranges a service through a third party, the applicable supplier conditions will be communicated where relevant.

TripLocks will address complaints concerning services arranged through it in accordance with its obligations and applicable law.

13Safety and Travel Risks

Travel may involve risks arising from weather, road conditions, terrain, wildlife, altitude, water activities, or other local conditions.

Customers should assess their personal requirements, follow safety instructions, and consider appropriate travel insurance.

Adventure activities or specialised excursions may require separate consent, safety instructions, and supplier-specific conditions.

14Force Majeure and Unforeseen Events

Events beyond reasonable control may affect travel arrangements, including natural disasters, severe weather, public emergencies, government restrictions, civil disturbances, transport disruptions, or similar events.

If such an event affects a booking, TripLocks will communicate relevant information and available alternatives as reasonably practicable.

Refunds, rescheduling, credits, and additional charges will be determined in accordance with applicable law, the confirmed booking conditions, and relevant supplier policies.

15Website Content and Intellectual Property

Unless otherwise indicated, the content, branding, text, graphics, and original materials published on the TripLocks website are owned by or licensed to TripLocks.

No content may be copied, reproduced, or commercially used without appropriate authorisation, except as permitted by law.

16Complaints and Customer Support

Customers may contact TripLocks using the contact details provided on its website to report booking issues, request assistance, or submit complaints.

TripLocks will make reasonable efforts to acknowledge and address complaints within an appropriate period.

17Governing Law

These Terms & Conditions are governed by the laws of India.

Disputes will be subject to the jurisdiction of competent courts or other legally authorised forums, as applicable under Indian law.

18Amendments

TripLocks may update these Terms & Conditions when necessary to reflect changes in its services, operational practices, or legal requirements.

Updated terms will be published on the website with an appropriate effective date. Changes will not override rights or obligations already established under applicable law or a confirmed booking.

19Contact Information

For questions regarding these Terms & Conditions, please contact: