Clear terms, better journeys
Cancellation & Refund Policy
At M/s TripLocks, we aim to make travel arrangements clear and transparent. This policy explains the conditions applicable to booking cancellations, amendments, refunds, and travel disruptions. Customers should review the applicable booking terms before confirming their travel arrangements.
General Policy
All cancellations and refund requests must be submitted to TripLocks through an authorised communication channel.
The applicable cancellation conditions will depend on the confirmed package, travel dates, services booked, supplier terms, and cancellation timing. Customers should review the cancellation conditions before confirming a booking.
Customer-Initiated Cancellation
If a customer wishes to cancel a booking, the customer must notify TripLocks in writing.
Cancellation charges will be calculated according to the applicable conditions disclosed before booking, including relevant hotel, transport, airline, activity, and other supplier charges. Where a booking contains separately priced services, cancellation may be assessed separately for those services.
Any refundable balance will be calculated after applying the lawful and applicable deductions.
Cancellation Timelines
Where appropriate, a package-specific cancellation schedule will be provided with the quotation or booking confirmation. The schedule may specify different charges for cancellations made at different intervals before departure.
If no standard schedule applies, TripLocks will communicate the applicable supplier conditions and cancellation calculation before confirmation, wherever practicable.
Non-Refundable Services
Certain services may be non-refundable, including specific discounted reservations, restricted hotel rates, confirmed event tickets, permits, or services expressly identified as non-refundable before payment. Non-refundable conditions are subject to applicable law and the terms disclosed to the customer.
Amendments and Rescheduling
Requests to change travel dates, passenger details, destinations, hotels, or other services are subject to availability. Supplier amendment charges, fare differences, and other applicable costs may be payable by the customer.
A requested amendment is not confirmed until the revised arrangements have been accepted and confirmed.
Cancellation by a Supplier
If a hotel, transport operator, or other supplier cancels a confirmed service, TripLocks will communicate the available options.
Depending on the circumstances and applicable terms, options may include an alternative service, rescheduling, a credit, or a refund. TripLocks will handle the matter in accordance with its contractual obligations, the disclosed booking conditions, and applicable law.
Force Majeure and Travel Disruptions
Severe weather, natural disasters, government restrictions, public emergencies, road closures, and other unforeseen events may affect travel arrangements.
TripLocks will communicate available alternatives where reasonably practicable. Refunds, credits, rescheduling, and applicable deductions will be handled according to the booking terms, supplier conditions, and applicable law.
No-Show and Early Departure
If a customer does not arrive at the agreed departure point or fails to use a booked service, the applicable no-show conditions may apply.
Leaving a tour early or choosing not to use a confirmed service does not automatically create an entitlement to a refund. Any refund will depend on the confirmed booking conditions, supplier terms, and applicable law.
Refund Processing
Once a refund amount has been determined and approved, TripLocks will initiate the applicable refund through an appropriate payment method. The expected processing timeline will be communicated to the customer.
The time required for the funds to appear in the customer's account may depend on the banking system, payment provider, and relevant supplier.
Where a refund depends on a supplier's payment or approval, TripLocks will communicate the status to the customer.
Duplicate or Incorrect Payments
Customers should contact TripLocks if they believe that a payment was duplicated or transferred incorrectly. TripLocks will review the transaction details and communicate the appropriate next steps.
Refund Method
Where practicable, refunds will be returned through the original payment method or another verified method agreed with the customer, subject to applicable requirements. Customers may be asked to provide transaction references or other reasonable information needed to verify the request.
Customers must never share their UPI PIN, OTP, or banking password to receive a refund.
We're here to help
12. Contact for Cancellation Requests
For cancellation requests, refund enquiries, or assistance with an existing booking, please contact M/s TripLocks using the details below.
Business Name: M/s TripLocks
