Introduction

M/s TripLocks respects the privacy of its customers and takes reasonable steps to protect personal information handled in connection with its travel services.

This Privacy Policy explains the categories of information that may be collected, how that information may be used, and the circumstances in which it may be shared.

Information We May Collect

Depending on the service requested, TripLocks may collect:

• Name and contact information.
• Email address and telephone number.
• Travel dates, destinations, and preferences.
• Passenger details needed for reservations.
• Information required for hotel, transportation, or other travel arrangements.
• Payment transaction references and payment status.
• Customer support communications.
• Other information reasonably necessary to provide the requested service.

Customers should avoid sending unnecessary sensitive information through ordinary email or messaging channels.

How We Use Information

Personal information may be used to:

• Respond to enquiries.
• Prepare quotations and itineraries.
• Process and manage bookings.
• Coordinate with hotels and transport providers.
• Communicate booking confirmations and changes.
• Process eligible refunds.
• Address complaints and customer support requests.
• Meet applicable legal, accounting, and regulatory obligations.
• Protect against fraud and misuse.

Data Retention

Personal information will be retained for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, accounting, dispute-resolution, and regulatory requirements.

Information that is no longer required should be deleted or appropriately disposed of, subject to lawful retention obligations.

Data Security

TripLocks will take reasonable measures appropriate to the nature of the information to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse.

No method of electronic storage or transmission can be guaranteed to be completely secure.

Customer Requests

Subject to applicable law, customers may contact TripLocks to request access to, correction of, or deletion of personal information, or to raise concerns about its handling.

Certain information may need to be retained where legally required or necessary to address an existing transaction or dispute.

Third-Party Websites

The TripLocks website may refer customers to third-party websites or services. Those websites may operate under their own privacy policies and terms. Customers should review the relevant policies before sharing information with them.

Children

Bookings involving minors should be managed by a parent, legal guardian, or other appropriately authorised adult. Information about minors should be handled in accordance with applicable legal requirements.

Changes to This Policy

TripLocks may update this Privacy Policy to reflect changes in its services, information-handling practices, or legal obligations. The latest version will be published on the website with an appropriate effective date.