Customer Care
Customer Grievance & Contact Policy
At TripLocks, we aim to provide clear travel information and reasonable customer assistance throughout the planning and booking process. This policy explains how customers can contact our team, submit complaints, request further review, and find our grievance and business contact information.
Customer Support
TripLocks aims to provide customers with clear booking information and reasonable assistance throughout the travel-planning and booking process. Customers may contact us regarding enquiries, payments, booking confirmations, itinerary changes, cancellations, refunds, or service-related complaints.
How to Submit a Complaint
Customers may submit complaints by email or telephone. To help us understand and review the matter, please provide the following information where possible:
- Customer name.
- Booking reference, if available.
- Travel dates.
- Description of the issue.
- Relevant payment receipt or booking communication.
- The resolution being requested.
Acknowledgement and Resolution
TripLocks will make reasonable efforts to acknowledge complaints promptly and investigate them fairly. The time required for resolution may depend on the nature of the complaint and whether information or action is required from a hotel, transport operator, payment provider, or another third party. Any applicable statutory grievance-response deadline will be followed.
Escalation
If a complaint remains unresolved, customers may request further review by contacting TripLocks through its official email address. Customers retain any rights to approach a competent consumer commission, regulatory authority, or other legally authorised forum.
Grievance Officer
If an appointed grievance officer is required under applicable law, the officer's name and contact details will be published here.
Business Contact Details
For customer support, booking-related enquiries, complaints, or requests for further review, please use the official TripLocks contact details below.
