Travel with confidence
Booking & Payment Policy
Please review our booking and payment guidelines before confirming your travel arrangements with TripLocks. This policy explains our booking process, payment requirements, changes, and payment safety practices.
Booking Process
Customers may enquire about domestic and international tour packages, hotel reservations, transportation, customised itineraries, and other travel arrangements through authorised TripLocks communication channels. TripLocks will provide a quotation outlining services, pricing, inclusions, exclusions, and payment conditions. A booking is confirmed only after the required payment and relevant supplier confirmations are completed.
Advance Payment
An advance payment may be required to secure a booking. The amount and due date will be specified in the quotation or booking confirmation. The advance amount may vary depending on the destination, travel dates, supplier conditions, hotel category, transportation, and package type.
Balance Payment
The remaining balance must be paid by the deadline mentioned in the quotation or booking confirmation. Some bookings may require full payment before departure or by a supplier's specified deadline.
Accepted Payment Methods
TripLocks may accept bank transfers and UPI payments through verified payment details shared via authorised channels. Customers should retain transaction references and payment receipts and verify the payment details before transferring money.
Booking Confirmation
TripLocks will communicate booking status through an authorised channel after the applicable payment and confirmation procedures are completed. A payment receipt alone does not necessarily confirm every hotel, transport service, activity, or other travel component unless expressly stated in the booking confirmation.
Changes After Booking
Changes to travel dates, passenger names, hotel categories, room occupancy, transportation, or itinerary details are subject to availability and supplier terms. Additional charges, fare differences, and restrictions may apply.
Payment Default
If payment is not received by the stated deadline, TripLocks may notify the customer and apply the disclosed booking conditions, including cancellation where permitted. Cancellation charges and refund eligibility are governed by the confirmed booking terms, supplier conditions, and applicable law.
Fraud Prevention and Payment Safety
Customers should pay only to verified bank accounts or UPI details communicated through authorised TripLocks channels. They should never share their UPI PIN, banking password, or OTP with anyone to receive a refund.
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09. Contact Information
For booking and payment enquiries, please contact TripLocks through the following communication channels.
